Shipping and Refund Policy

Shipping Policy

Please allow 1 to 3 business days for your order to be processed.  Once your order is processed and your credit information verified, your order will be shipped within 7 to 10 business days (Note: this does not include weekends), unless you pay separately for expedited service. For items not in stock, we will contact you and let you know. Shipment is provided by FedEx/DHL/UPS/USPS/DPEX. 

 

Tracking Policy

Here is how you track your order: To view the status of your order - Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped. If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact us at info@purehairgaze.com for assistance. 

 

Returns and Refunds Policy

Items must be returned in original state, unused condition and re-sellable. (This means no cutting lace for wigs, no cutting wefts for bundles, no washing, no bleaching or no dyeing.)  (Please send photos of the item you received when making your Return or Exchange request.)  We guarantee money back on all acceptable returns.  Return and exchange are available within 48 hours after receiving your package to make an application of exchange. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours. Customers will be responsible for return shipping costs.  Please contact us at info@purehairgaze.com for the shipping address before returning package.

 

Cancellation Policy

If you decide to cancel your order you can contact us at info@purehairgaze.com and we will assist you in doing so.